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Privacy Policy – Pose Aesthetics

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Pose Aesthetics is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal and health information.

1. Information We Collect

We may collect the following types of personal information:

  • Name, date of birth, contact details (address, phone number, email).

  • Medical history, medications, allergies, and other health-related details relevant to your care.

  • Treatment history at Pose Aesthetics.

  • Payment details for billing purposes.

  • Any correspondence (emails, forms, or enquiries) with our clinic.

2. How We Collect Information

We collect information directly from you when you:

  • Complete new client or consent forms.

  • Book or attend consultations or treatments.

  • Communicate with us via phone, email, or social media.

  • Purchase products or services.

 

Where necessary, and with your consent, we may also collect information from other healthcare providers involved in your care.

3. Why We Collect Information

Your information is collected to ensure safe, appropriate, and personalised care. This includes:

  • Assessing your suitability for treatments.

  • Meeting legal and regulatory requirements for prescription medicines.

  • Providing medical-grade skincare and aftercare guidance.

  • Managing appointments, payments, and client records.

  • Communicating with you about your care, bookings, or relevant clinic updates.

4. Storage & Security

  • All personal and health information is stored securely in electronic or physical form.

  • Access is restricted to authorised staff only.

  • We use secure software and follow strict protocols to protect your information from misuse, loss, unauthorised access, or disclosure.

5. Disclosure of Information

We will not share your personal information except where:

  • It is required for your treatment and you have provided consent.

  • It is necessary to meet legal or regulatory obligations (for example, in relation to Schedule 4 prescription medicines).

  • It is required in the event of a medical emergency.

  • We are authorised or required by law to do so.

 

Pose Aesthetics does not sell or share your information with third parties for marketing purposes.

6. Access & Correction

  • You have the right to access the personal information we hold about you, subject to limited exceptions under the Privacy Act.

  • If you believe the information we hold is inaccurate, incomplete, or outdated, you may request correction.

 

Requests for access or correction can be made by contacting us using the details below.

7. Marketing & Communication

  • We may use your contact details to send appointment reminders or clinic updates.

  • You may opt out of receiving marketing communications at any time by notifying us.

8. Website & Online Privacy

When you interact with Pose Aesthetics online (e.g., website, email, or social media):

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  • We may collect non-identifiable information (such as browser type, time spent on pages, etc.) for service improvement.

  • Our website may contain links to external sites. Pose Aesthetics is not responsible for the privacy practices of external websites.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

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